ABOUT ASTARIS

The Issue
Operating out of a complex, oddly shaped historic building, the nightclub suffered from outdated hardware and an unreliable phone-line connection. These technical failures peaked during a high-traffic Friday night session, resulting in a total network collapse that cost the venue an estimated £25,000 in lost revenue.

The Resolution
To modernise the infrastructure and eliminate single points of failure, we implemented a robust, business-grade ecosystem by installing a high-speed, fibre-optic dedicated leased line to handle heavy data traffic, replacing all legacy equipment with high-performance networking gear capable of navigating the building’s difficult layout, and integrating an automated failover internet connection to ensure the system remains online even if the primary line fails.

The Result
The venue now operates on a secure, resilient network tailored to its unique architecture. Since the installation, the nightclub has experienced zero downtime, protecting their weekend revenue and providing total peace of mind for management.

The Issue
A burger franchisee approached Astaris to implement a professional guest Wi-Fi solution. They weren’t just looking for connectivity; they needed a way to transform their Wi-Fi from a basic utility into a powerful marketing tool. Their goal was to provide high-quality coverage for customers while simultaneously capturing valuable demographic data to better understand their local audience and drive repeat business.

The Resolution
Astaris deployed a specialised Social Wi-Fi solution throughout the chain of restaurants. This system allows guests to access high-speed internet by signing in via their social media profiles. This setup provides the venue with real-time data on customer habits and demographics, all while ensuring the network remains secure and separate from the restaurant’s critical internal systems and Point of Sale (POS) hardware.

The Result
The restaurants now boast seamless, high-performance Wi-Fi that enhances the customer experience. By capturing real-time data through social logins, the franchisee can now tailor their marketing and advertising with precision based on actual customer behavior. This data-driven approach has turned a standard guest service into a high-value asset that supports both operational excellence and long-term brand growth.

The Issue
Following a successful full-stack IT and telephony installation at their previous venue, the client approached Astaris to replicate that success at a new 7,250 square foot premises. The scale of the new site required a comprehensive infrastructure plan from the ground up, as the business needed a system capable of handling high-volume Point of Sale (POS) transactions, administrative tasks, and digital marketing without the risk of failure during peak hours.

The Resolution
Astaris took full ownership of the project, from specifying the necessary hardware to planning the optimal layout for maximum coverage and efficiency. We managed the end-to-end installation of all computers, printers, and VoIP telephone systems, alongside a robust enterprise-grade WiFi network. To support their digital presence, we also designed and built a high-performance website capable of handling substantial traffic.

The Result
The venue now operates on a rock-solid network that stays reliable even during their busiest shifts, ensuring that payments and guest services are never interrupted. The website we developed has become a powerful marketing tool, consistently attracting 30,000 visitors per month. By providing a unified IT and web solution, we have given the management team the reliable foundation they need to run a high-traffic, modern bar successfully.

The Issue
During a complete refurbishment of this historic London pub, the management team required a comprehensive new wireless network. However, they encountered a significant “dead zone” in the new manager’s office, where the WiFi signal was almost non-existent. Our investigation revealed that the thick, period walls—likely containing remnants of original lead paint—were creating a physical shield that blocked the signal from the nearest wireless access point.

The Resolution
To bypass the interference caused by the building’s historic fabric, Astaris moved away from a purely wireless approach for this specific area. We installed dedicated data cabling directly into the manager’s office, providing a hardwired connection that ignored the lead-paint interference entirely. We also supplied a professional docking station, allowing the manager to “plug and play” his laptop for an instant, high-speed link to the network.

The Result
By combining a site-wide wireless rollout with a strategic hardwired fix for the office, the connectivity issues were completely resolved. The manager now enjoys a rock-solid connection and a streamlined workspace, free from the frustrations of signal drops. The pub now has a modern, reliable infrastructure that respects the challenges of a historic building while delivering 21st-century performance.

The Issue
We were contacted by a popular restaurant that was struggling with frequent internet dropouts and total network failures. Upon investigation, our engineers discovered the network hardware was located directly in the kitchen, where it was constantly exposed to grease and high temperatures. Compounding the problem, the router was installed behind the pizza oven; this not only subjected the kit to extreme heat but meant the oven had to cool down for hours before staff could even reach the equipment to attempt a reboot.

The Resolution
Astaris implemented a complete hardware overhaul, replacing the compromised domestic gear with robust, business-grade kit. We bypassed the environmental hazards by relocating the entire network infrastructure to a clean, ventilated area away from the kitchen’s heat, dust, and grease. This new configuration ensured that all critical components remained accessible and protected from the harsh conditions of a busy commercial kitchen.

The Result
The restaurant’s connectivity has worked perfectly ever since, with the previous cycle of “heat-induced” failures completely eliminated. By moving the brains of the business away from the oven, the team can now process orders and payments without interruption. They no longer have to worry about downtime or the logistical nightmare of waiting for equipment to cool down, allowing them to focus entirely on their service.

The Issue
A charity dedicated to supporting abuse survivors was being severely hindered by slow, outdated IT systems. Frequent downtime and technical failures weren’t just a frustration; they were causing critical funding to be wasted on “fixing” old problems rather than supporting survivors. Their legacy infrastructure lacked the security and flexibility required for sensitive remote work, effectively limiting the reach of their vital services.

The Resolution
Astaris upgraded the charity to our Proactive IT Support package, providing a complete overhaul of their digital environment. We implemented a secure, modern networking foundation, high-speed connectivity, and a professional VoIP telephone system. Because we are proud to support the life-changing work they do, Astaris provided all engineering time and consultancy for this project free of charge.

The Result
The charity now operates on a reliable, high-performance IT system that has virtually eliminated downtime. By moving to a modern infrastructure, they have benefited from significantly reduced operational costs and enhanced data security. With the new VoIP and remote-access functionality, their team can now work effectively from any location, ensuring they can provide uninterrupted support to those who need it most.

The Issue

A major Leisure & Culture provider managing 130+ venues across England and Wales with an annual turnover of £140 million faced a critical infrastructure challenge. As the UK transitions from copper to fibre, the client was burdened by fragmented, ageing analogue telephony. They required a total replacement of legacy systems to avoid service loss, but the scale presented massive operational hurdles. The goal was to modernise communications without interrupting public connectivity while simultaneously reducing high overhead costs.

The Resolution
Astaris executed a comprehensive hosted VoIP deployment, providing 24/7 monitoring and expert project management. We replaced traditional lines with an internet-based system, enabling unlimited calls and work-anywhere connectivity. The solution included advanced features like IVR, call queuing, and recording to standardise service. Our UK-based specialists managed the seamless migration of nearly all 130 sites, integrating the new VoIP solution directly into upgraded fibre infrastructure.

The Result
The strategic shift achieved nearly 100% estate-wide standardisation. By eliminating individual copper line rentals, the client realised significant OpEx savings and reduced operational costs. Reliability is now enhanced through continuous system health monitoring, identifying faults before they impact productivity. The provider now operates on a future-proof digital foundation that ensures uninterrupted service across their entire national network.

The Issue
A leading national social care charity with 1,000+ users across 130 sites faced a critical infrastructure crisis when their incumbent supplier failed to deliver a vital telephony migration. With staff providing life-saving support for addiction and homelessness, stable communication was non-negotiable. What began as a one-month emergency rescue contract to stabilise the failing estate has since evolved into a strategic eight-year partnership.

The Resolution
Astaris took over the full-scale VoIP rollout, deploying a unified softphone system that allows frontline staff to remain mobile. We managed the entire hardware lifecycle, providing bespoke configuration and on-site setup for over 1,000 users. To solve a major administrative burden, Astaris implemented complex, itemised billing for all 130+ individual sites. This provided the financial transparency required to accurately track departmental spend across diverse funding streams.

The Result
The transition delivered long-term stability and eliminated hundreds of manual accounting hours through automated site-specific billing. With “plug-and-play” hardware readiness and 24/7 technical support, the charity’s internal teams have offloaded IT complexity. This future-proofed infrastructure ensures that communication channels for vulnerable service users never go offline, allowing the organisation to refocus its resources entirely on supporting people in recovery.