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IT SUPPORT THAT DOESN’T STOP WHEN THE CLOCK HITS 5
Established in 2013 by a formidable team of IT enthusiasts, here at Astaris we’ve been helping businesses like yours keep connected with IT support that doesn’t stop when the clock hits 5 (like our dear friend Dolly Parton). Outsourced IT support doesn’t have to be scary. We strip back the jargon and talk your language, so you’re kept in the loop at all times. This means that you can focus your energy in the right places, trusting that we will keep you connected.
Our services are packaged like the perfect bowl of porridge, so you know you’ll get one that’s just right, with the best coverage for all of your IT requirements.
Our specialist outsourced IT services include:
WHAT OUR CLIENTS SAY
“It has been brilliant working with Ivan, Sacha and their team recently. They have implemented and delivered all of our IT networking solutions for Boys Hall. Speedy, efficient and affective service.”
Business owner, Boys Hall
“Astaris have taken the stress and headache out of the IT aspect of our business. While IT and a strong and reliable internet connection and wifi network are key to the successful running of the business, it is not something I want to focus on.
Astaris have improved and then maintained our systems and have always been at hand if problems arose. I do not hesitate to recommend them”
Business owner, Underground Gym
“I’ve known Astaris for years so I knew I could rely on them to do a great job on installing a complete network solution at my venue.
From a completely empty shell, they installed everything we needed for a really reliable network including a leased line and a failover connection.
They also supplied us with all the PCs and phone system equipment we needed and now maintain it so it keeps working well for us. We were so pleased with how it all worked that we asked them to do the same thing at a second venue we opened.”
Business Group owner, The Piano Works
“We got Astaris in to install a decent WiFi system for us because it is very important for us to be able to capture customer data for marketing purposes.”
Franchise group owner, Burger King
“I would like to say a big thank you for your services and great interactions we had.
I enjoyed every bit of it and you made our transition to a new office so much easier by not only being ready to help when needed but being very professional, friendly and always mindful of time constraints.”
Service Engineer, Hit Training
“Astaris IT (UK) has provided our Charity, Home Headquarters and Museum with outstanding service for over a decade. Expert, patient, cost-effective and market-leading, Astaris consistently provide state-of-the-Art professionalism “24/7″. So, as a Charity that aims to provide fast welfare solutions globally, we are truly grateful. Household Cavalry Foundation.”
Director, Household Cavalry Foundation
“Astaris offered to adopt us as their local charity. Since then we have transitioned as an organisation to Microsoft 365/Sharepoint Cloud-based working, become a Google Not for Profit and Microsoft charity partner, equipped all our staff with remote working facilities and their own laptops and replaced the spaghetti junction horrorshow that claimed to be our computer network with a nice neat cabinet.
Astaris staff have visited the office, have become firm friends and have sympathetically assisted less technical members of staff who may be stuck in the analogue/digital no man’s land.
Definitely one of the best things to happen for us as a charity in 2020 – and a crucial step forward because of the social restrictions we now have to work within.”
Head of Income Generation, Off The Fence Charity
“Astaris contribution to the day to day operations of our charity has been fundamental in bringing about digital transformation. systems, hardware, and software had not been upgraded for many years, and when we moved into Covid lockdown our existing supplier was unable to support us with moving into the new normal.
The patience, expertise and kindness, and critical thinking of the Astaris team has revolutionalised our ability to have operable, manageable, and expandable systems that work for now and into the future. At every corner, they’ve been willing to meet a variety of complex requirements and have been willing to operate flexibly around our needs, which in turn enables us to concentrate on the work we do confident in the knowledge that we are supported and strengthened by a solid and dependable provider and supporter.”
“Our Point of Sale system wasn’t working properly and causing us serious problems at busy times and, apparently, this was due to our wireless network not working properly. Astaris came in and fixed it for us and often help us with various IT related bits and pieces. They always give us a good service.”
Business Owner, Marrocco’s Restaurant
“We were very pleased with the work Astaris did on our No 32 Duke Street restaurant to sort out the network connectivity and keep our POS system working properly so when we opened Third Avenue, we asked them to fit it out with everything we needed network-wise for us. They did a great job and everything’s been working really well and it was helpful that we could pay for it on a monthly basis rather than having a big lump sum to pay when we were just getting the place set up.”
Business Owner, Third Avenue Restaurant
“Astaris look after our computer systems for us with antivirus and email security and all that. We don’t have any problems with it so we’re happy.”
Business Owner, The Fountain Pub
“I gave Astaris quite a hard task to fit out my gym with everything we needed for a decent computer network because I had quite a tight budget and a very tight time frame. I doubted they’d do it and get everything working properly for when we opened, to be honest. They came through and its been great. I thoroughly recommend them.”
Business Owner, Three Sixty Fit
“Astaris were able to set up a new WiFi and internet connection in our gym, from installation to the ongoing maintenance we now have a good connection that is reliable. Astaris have been fantastic throughout, I would definitely recommend!”
Business Owner, Adapt Fitness
“I’m very grateful to Astaris for sorting out the internet in my gym so I asked them to sort the WiFi in my café because it was driving me round the twist. The PDQs kept cutting out and I had customers complaining that the WiFi wasn’t good. The equipment and wiring that was there already just wasn’t up to the task so Astaris replaced it all and let me spread out the payments for it with their complete care plan. It means they looked after it too so it was a really handy option.”
Business Owner, Carats Cafe
“I have worked with Astaris in other venues that I have run. They really know what they are doing when it comes to nightclubs so I had no hesitation in getting them in to set up the WiFi, phones and network at my new venue. As usual they were efficient, and knowledgeable and more over reliable working to a tight deadline.”
Manager, Tide Beach Club
“After having an absolute disaster where our card machines gave out on a Friday night and we lost a huge amount of money, we got the Astaris guys in to fit us out with some decent kit, sort our lines out and get it all working properly.
They gave us a backup connection too so we won’t be left in that situation again.
ASTARIS CURRENTLY SUPPORTS
SEAFRONT NIGHTCLUB | BRIGHTON | LOSS OF CONNECTIVITY
This busy nightclub is situated in a very old and oddly shaped building. The came to us because their connectivity kept failing and had let them down on a Friday night which they estimated lost them around £25,000. When we assessed their situation, we found that their network equipment was very old and their phone line wasn’t very reliable.
To give them a reliable network, we arranged for a leased line to be installed, replaced all their old equipment with high quality business grade equipment and installed a failover internet connection to prevent network failures in the future. As a result they now have a very reliable connection and we have not had any reports of downtime since the new connection and equipment went in.
BURGER KING | HOVE | SOCIAL MEDIA WIFI
A burger franchisee called us into their Hove restaurant to give them good customer WiFi.
We installed WiFi with guests signing in using social media to give them good coverage but also allow them to collect data on their customers who log in using their social media profiles.
This allows businesses to find out all about their customers in real-time so they can tailor their marketing and advertising more accurately.
THE PIANOWORKS | LONDON | COMPLETE IT FIT OUT
After installing a complete IT and telephony system for another venue managed by the same people, when they bought this new 7,250 square foot premises which needed the same thing, we were very pleased to help.
They were very satisfied with the work on their other venue so they asked us likewise specify all the equipment they would need, plan out where it would go, and install it.
We installed their computers, printers, telephone systems, and POS equipment along with everything they needed to have to have a reliable internet connection and WiFi.
Because the bar is so busy and uses its IT systems for marketing, admin, and their POS system, it had to be up to the task and reliable and the busiest times. We also designed and built their website which receives 30,000 visitors a month.
THE GUN | SPITALFIELDS | WIRELESS NETWORK
This historic pub in London was getting a complete refurb so needed a whole new wireless network but were finding it very difficult to get a decent WiFi signal in the new manager’s office.
We investigated and found that there was interference in the wall between the wireless access point and where the manager sat in his office. With such old buildings, this sort of thing is likely to be caused by remnants of lead paint in the wall. To overcome this problem, we cabled the equipment into his office so he was not so reliant on the WiFi signal. We also gave him a docking station for his laptop and the whole problem went away.
MARROCCO’S | HOVE | FAILING NETWORK
We received a call from this popular restaurant because they kept losing internet connection and their network kept failing.
Our engineers investigated the problem and found that the network equipment was located in the kitchen so was regularly subjected to high temperatures and was clogged up with grease. They also had the internet behind the pizza oven, so not only was it subjected to very high heat, it meant they had to wait for fir the very hot oven to cool down before they could reboot the router.
To fix these issues, we replaced all their equipment with business grade kit and located it away from the oven where we could keep it away from dust, grease, and hear. It has worked well ever since.
ABUSE RECOVERY CHARITY | WEST SUSSEX | IT SUPPORT
A charity that supports abuse survivors, but their IT was limiting them. They were constantly fighting slow and outdated IT systems that would result in downtime and funding being wasted unnecessarily. Astaris were able to upgrade them to our Proactive IT support package, Assisting them with VoIP phones, connectivity, and networking.
Astaris do not charge for our time and are proud to support the amazing work they do. They now have a reliable and secure IT system. They have also benefited from reduced costs, improved security, reduced downtime, additional functionality perfect for remote working.
WHAT YOU CAN EXPECT FROM ASTARIS
WE SPEAK YOUR LANGUAGE:
We avoid technical jargon. Our communication is clear, concise and encourages connection so that you are kept in the loop about your business technology, always.
SIMPLE, TRANSPARENT PRICING:
Starting from scratch or running a large enterprise, our expert team of engineers work with businesses of every scale, so we understand the need for transparent pricing and prioritise simple price points on all of our complete care packages.
WE SUPPLY EFFECTIVE, LONG-LASTING SOLUTIONS:
We take care of the problem before it impacts your services. Our teams take the stress out of IT and put you back in the driving seat of your tech functionality for a smooth sailing shift that’s free of IT issues.
IT Helpdesk Manager
Junior IT Support Engineer
IT Support Engineer
IT Support Field Engineer
Administrative Assistant to Director
Gabriel Cordiero de Costa
Junior IT Support Engineer