This café had an unreliable internet connection and not very good WiFi. They found that their PDQs frequently stopped working and customers complained about the poor quality WiFi. We attended their site to investigate the situation and found a number of issues:
- They had an ADSL line coming in which just wasn’t fast enough.
- One of their wireless access points was near an industrial fridge which was giving off electromagnetic radiation which was interfering with the signal.
- Their network equipment was not great quality and was located in a very tight loft space.
We addressed these problems by installing a 3 bonded ADSL, moving the wireless access point away from the fridge and installing brand new business grade network equipment in that small space. To make all this work easier to pay for, they took our Complete Care Package so they could spread the cost over 24 months and we could maintain the new system to ensure it kept working well for them.
We received a call from this popular restaurant because they kept losing internet connection and their network equipment kept failing. Our engineers investigated the problem and found that the network equipment was located in the kitchen so was regularly subjected to high temperatures and was becoming clogged up with grease. They also had the internet router behind the pizza oven so, not only was it subjected to very high heat, it meant they had to wait for the very hot oven to cool down before they could reboot the router.
To fix these issues, we replaced all their equipment with business grade kit and located it away from the oven where we could keep it away from dust, grease and heat. It has worked well ever since.
Because this pub was using tablets to take orders, had a computerised receipt printing system in the kitchen and had all their PDQs connected to their network, having an unreliable connection was a real problem. Their countryside location meant that internet connection options were limited but we did manage to improve their situation by installing new business grade network equipment and a robust wireless access point. We gave them a separate WiFi network for customers to use to keep their systems and network safe. They also had a large beer garden so we installed a WiFi system outside to allow them to use wireless connected equipment out there and to allow customers to use the WiFi.
Starting with a totally empty shell of a 13,500 square foot venue, this customer needed us to specify and install their complete IT infrastructure. We specified all the IT, telephone and PDQ systems and planned out where it would all be located as well as how the cabling would be routed. Our subcontractor installed all the Cat 5 cabling and we installed everything else. We ensured their network was secure and set up their email so it was secure and free from spam. Once everything was set up correctly, we made sure it was visible on their network so we could access it remotely to monitor it. In the nine years they have been in business, they have never had any problems with the infrastructure we installed. In addition, we designed and developed their website which receives over 15,000 visitors a month.
After installing a complete IT and telephony system for another venue managed by the same people, when they bought this new 7,250 square foot premises which needed the same thing, we were very pleased to help. They were very satisfied with our work on their other venue so they asked us to likewise specify all the equipment they would need, plan out where it would go and install it. We installed their computers, printers, telephone system and POS equipment along with everything they needed to have a reliable internet connection and WiFi. Because the bar is so busy and uses its IT systems for marketing, admin and their POS system, it had to be up to the task and reliable at the busiest times. We also designed and built their website which receives 30,000 visitors a month.
This busy cabaret club in Brighton were really struggling with a network which kept cutting out resulting in their tills not working properly and food orders not getting through to the kitchen. They called us in believing their problem was a poor internet connection but we investigated and found their internet speed was actually quite good. With further investigation, we discovered their network equipment was quite old and very prone to having drinks spilt on it, being exposed to extreme heat and getting clogged up with dust and grease. We installed brand new business grade network equipment and made sure it was located in areas where these things couldn’t happen to it. Since then, their connection has been reliable and they have been able to take orders and send them to the kitchen with no problems at all.
We were referred to this restaurant and bar in Brighton by Abacus EPoS as the server running their network had stopped working. Although we recommended buying a new one as it was so vital to their business, they opted to rent a second one which ended up causing problems by repeatedly overheating. They soon realised that this option was costing them more money than buying a new one would so they came back to us and we installed a brand new server which has been working well ever since to keep their tills and all PoS equipment running properly.
A burger franchise called us in to their Hove restaurant to give them good customer WiFi. We installed Purple WiFi to give them good coverage but also to allow them to collect data on their customers who login using their social media profiles. This allows the business to find out all about their customers in real time so they can tailor their marketing and advertising more accurately.
This historic pub in London was getting a complete refurb so needed a whole new wireless network but were finding it very difficult to get a decent WiFi signal in the new manager’s office. We investigated and found that there was interference in the wall between the wireless access point and where the manager sat in his office. With such old buildings, this sort of interference is likely to be caused by remnants of lead paint in the wall. To overcome this problem, we cabled the equipment into his office so he was not so reliant on the WiFi signal. We also gave him a docking station for his laptop and the whole problem went away.