Case Studies

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IT support for bar nightclub

Seafront Nightclub | Brighton | Loss of Connectivity

This busy nightclub is situated in a very old and oddly shaped building. The came to us because their connectivity kept failing and had let them down on a Friday night which they estimated lost them around £25,000. When we assessed their situation, we found that their network equipment was very old and their phone line wasn’t very reliable. To give them a reliable network, we arranged for a leased line to be installed, replaced all their old equipment with high quality business grade equipment and installed a failover internet connection to prevent network failures in the future. As a result they now have a very reliable connection and we have not had any reports of downtime since the new connection and equipment went in.

threesixty fir shoreham case study IT support gyms

busy gym | shoreham-by-sea | leisure support package

ThreeSixty Fit is a local gym in Shoreham by Sea town centre.Previously the building had been used as a car showroom, so there was little IT infrastructure in place.The gym needed reliable internet so that customers could book classes and to ensure that people coming into the gym were fully paid up members. In addition to this, there is an expectation from customers that they’ll be able to get WiFi so that they can listen to music whilst doing their work-out.Astaris supplied, installed, configured and ensured the reliability of the internet and internal network. A combination of enterprise grade Cisco hardware and a wireless network that allows customers to get easy access whilst keeping the gym’s systems safe and secure.

IT support for large music venue

Brazilian Music Venue | London | Complete IT Fit Out

Starting with a totally empty shell of a 13,500 square foot venue, this customer needed us to specify and install their complete IT infrastructure.  We specified all the IT, telephone and PDQ systems and planned out where it would all be located as well as how the cabling would be routed.  Our subcontractor installed all the Cat 5 cabling and we installed everything else.  We ensured their network was secure and set up their email so it was secure and free from spam.  Once everything was set up correctly, we made sure it was visible on their network so we could access it remotely to monitor it.  In the nine years they have been in business, they have never had any problems with the infrastructure we installed.  In addition, we designed and developed their website which receives over 15,000 visitors a month.

IT support for fast food restaurant

Burger Franchise | Hove | Purple WiFi

A burger franchise called us in to their Hove restaurant to give them good customer WiFi.  We installed Purple WiFi to give them good coverage but also to allow them to collect data on their customers who login using their social media profiles.  This allows the business to find out all about their customers in real time so they can tailor their marketing and advertising more accurately.

life centre

Abuse Recovery Charity | Sussex | IT Support & Maintenance

Astaris were introduced to this amazing charity in 2020, and got chatting about their IT systems. It became very apparent that they were in need a complete network overhaul READ MORE

IT support for cafe

Waterfront Café | Hove | Unreliable Internet Connection

This café had an unreliable internet connection and not very good WiFi. They found that their PDQs frequently stopped working and customers complained about the poor quality WiFi. We attended their site to investigate the situation and found a number of issues:

  • They had an ADSL line coming in which just wasn’t fast enough.
  • One of their wireless access points was near an industrial fridge which was giving off electromagnetic radiation which was interfering with the signal.
  • Their network equipment was not great quality and was located in a very tight loft space.

We addressed these problems by installing a 3 bonded ADSL, moving the wireless access point away from the fridge and installing brand new business grade network equipment in that small space. To make all this work easier to pay for, they took our Complete Care Package so they could spread the cost over 24 months and we could maintain the new system to ensure it kept working well for them.

IT support for bar nightclub

Large Music Venue | London | Complete IT Fit Out

After installing a complete IT and telephony system for another venue managed by the same people, when they bought this new 7,250 square foot premises which needed the same thing, we were very pleased to help.  They were very satisfied with our work on their other venue so they asked us to likewise specify all the equipment they would need, plan out where it would go and install it.  We installed their computers, printers, telephone system and POS equipment along with everything they needed to have a reliable internet connection and WiFi.  Because the bar is so busy and uses its IT systems for marketing, admin and their POS system, it had to be up to the task and reliable at the busiest times.  We also designed and built their website which receives 30,000 visitors a month.

hospitality support for nightclub and bar

Restaurant/Bar | Brighton | Network Drop Out

We were referred to this restaurant and bar in Brighton by Abacus EPoS as the server running their network had stopped working.  Although we recommended buying a new one as it was so vital to their business, they opted to rent a second one which ended up causing problems by repeatedly overheating.  They soon realised that this option was costing them more money than buying a new one would so they came back to us and we installed a brand new server which has been working well ever since to keep their tills and all PoS equipment running properly.

IT support for nightclub and bar

Cabaret Club | Brighton | Poor Internet Connection

This busy cabaret club in Brighton were really struggling with a network which kept cutting out resulting in their tills not working properly and food orders not getting through to the kitchen.  They called us in believing their problem was a poor internet connection but we investigated and found their internet speed was actually quite good.  With further investigation, we discovered their network equipment was quite old and very prone to having drinks spilt on it, being exposed to extreme heat and getting clogged up with dust and grease.  We installed brand new business grade network equipment and made sure it was located in areas where these things couldn’t happen to it.  Since then, their connection has been reliable and they have been able to take orders and send them to the kitchen with no problems at all.

IT support for pubs

Historic Pub | London | Wireless Network

This historic pub in London was getting a complete refurb so needed a whole new wireless network but were finding it very difficult to get a decent WiFi signal in the new manager’s office.  We investigated and found that there was interference in the wall between the wireless access point and where the manager sat in his office.  With such old buildings, this sort of interference is likely to be caused by remnants of lead paint in the wall.  To overcome this problem, we cabled the equipment into his office so he was not so reliant on the WiFi signal.  We also gave him a docking station for his laptop and the whole problem went away.