Carats Café
Chris Kraszewski, Business owner
"I’m very grateful to Astaris for sorting out the internet in my café because it was driving me round the twist. The PDQs kept cutting out and I had customers complaining that the WiFi wasn’t good. The equipment and wiring that was there already just wasn’t up to the task so Astaris replaced it all and let me spread out the payments for it with their complete care plan. It means they looked after it too so it was a really handy option."
Gars Chinese Restaurant
Gar hine Cheung, Business owner
"We contacted Astaris because our internet was unreliable and meant that some card payments weren’t going through. This was just unacceptable in our busy restaurant so we were very grateful when they replaced our kit with good quality equipment so our network is now reliable and works well when we need it."
Marroccos Restaurant
Peter Marrocco, Business owner
"Our POS system wasn’t working properly and causing us serious problems at busy times and, apparently, this was due to our wireless network not working properly. Astaris came in and fixed it for us and often help us with various IT related bits and pieces. They always give us a good service."
Off The Fence Homeless Charity Roy Stannard FRSA, Head of Income Generation & COMMS
The relationship with Astaris - who specialise in complex hospitality IT support, came about almost by accident. Except, of course, we don’t believe in accidents. MD Sacha and husband Ivan’s daughter Kiki (who attends St Christopher’s Schhool in Hove - another great supporter btw) wanted to bake some cakes for the homeless. Due to the onset of Covid-19 this wasn’t possible, so we suggested a ‘Give us a Hand’ Glove Campaign which produced hundreds of pairs of gloves for rough sleepers. Afterwards, Sacha and I got talking and the upshot was that Astaris offered to adopt us as their local charity. Since then we have transitioned as an organisation to Microsoft 365/Sharepoint Cloud-based working, become a Google Not for Profit and Microsoft charity partner, equipped all our staff with remote working facilities and their own laptops and replaced the spaghetti junction horrorshow that claimed to be our computer network with a nice neat cabinet. Astaris staff have visited the office, have become firm friends and have sympathetically assisted less technical members of staff who may be stuck in the analogue/digital no man’s land.
Definitely one of the best things to happen for us as a charity in 2020 - and a crucial step forward because of the social restrictions we now have to work within.
If you don’t have or don’t like your own IT support company do talk to Ivan, Sacha, Anton, Rachael or any of the rest of the crew at Astaris in Shoreham.
Third Avenue Restaurant
Ben Semandi, Business owner
"We were very pleased with the work Astaris did on our No 32 Duke Street restaurant to sort out the network connectivity and keep our POS system working properly so when we opened Third Avenue, we asked them to fit it out with everything we needed network-wise for us. They did a great job and everything’s been working really well and it was helpful that we could pay for it on a monthly basis rather than having a big lump sum to pay when we were just getting the place set up."
Loud Shirt Brewing Co
Mike Thomson, Business owner
"Because we’re always out and about doing stuff, we needed an email service that we could access remotely and didn’t want to be bothered with spam all the time. Astaris set up G Suite for us so we don’t get any spam and it’s really easy for us to access from anywhere."
Shoosh Nightclub
Albie, Business owner
"After having an absolute disaster where our card machines gave out on a Friday night and we lost a huge amount of money, we got the Astaris guys in to fit us out with some decent kit, sort our lines out and get it all working properly. They gave us a backup connection too so we won’t be left in that situation again. Thank god!"
The Tipsy Bear
Kausar Ali, Business owner
"When we started fitting out our new venue, we encountered all kinds of extra problems which put a huge strain on our budget. We wanted decent network equipment so everything would run smoothly but weren’t going to be able to afford it. Astaris suggested Complete Care which meant we could have all the best equipment, install it and maintain it for us for a monthly fee rather than adding to our costs when starting up the business. It’s all been working well and we’re very pleased."
Burger King
Jason Kennedy, Franchise group owner
"We got Astaris in to install a decent WiFi system for us because it is very important for us to be able to capture customer data for marketing purposes."
East London Pub Co – The Ten Bells, The Lock Tavern and The Gun
Bradley Lomas, Business group owner
"After having a nightmare with the connection at The Ten Bells, I got Astaris in to sort it out and they needed to replace pretty much everything so I took up their Complete Care Package which allowed me to pay for it all monthly. This was handy because I was opening up other venues at the time and got Astaris in to install all the network stuff at The Lock Tavern and The Gun too. The WiFi was a problem at The Gun because it had lead in the walls but Astaris managed to sort it by using a wired system."
The Fountain Pub
Alex Tipping, Business owner
"Astaris look after our computer systems for us with antivirus and email security and all that. We don’t have any problems with it so we’re happy."
The Royal Oak Pub
Jan Scott, Business owner
"We run everything off our network including tablets for taking orders and a kitchen receipt printer so it’s great that Astaris respond so quickly whenever we have a problem. They get all the work done so quickly too and they recently installed an outside wireless system so the wireless works in our beer garden too. They also sorted out our network so it’s much more reliable now."
The Piano Works
Alan Lorrimer, Business Group owner
"I’ve known Ivan for years so I knew I could rely on him and his team to do a great job on installing a complete network solution at my venue. From a completely empty shell, they installed everything we needed for a really reliable network including a leased line and a failover connection. They also supplied us with all the PCs and phone system equipment we needed and now maintain it so it keeps working well for us. We were so pleased with how it all worked that we asked them to do the same thing at a second venue we opened."
Bau Wow
Cleto Capetta, Business owner
"Astaris got out of a tight spot when we had new EPoS equipment installed and our network went down. They came out the very same day and had the part we needed in stock so could sort the issue out immediately ready for us to trade that evening. They also installed new wireless access points for us to improve our WiFi. We were very happy with their service all round and particularly with how fast they sorted out our problem."
lThe Joker Pub
Daniel Wright, Business owner
"We’ve always had grief with our WiFi and when we opened a second floor, we got Astaris in to install new wireless access points and new wireless equipment to get it all working properly. There were a few problems initially but they turned up the same day to sort them out and got it all working smoothly."
The Southern Pavilion
Phil Duckett, Business owner
"I asked Laurie in to have a look at my computers because the printer wasn’t working and the whole system wasn’t running very well. He did a full clean up and got the printer working again so I was very happy all round."
Three Sixty Fitness
Chris Kraszewski, Buiness owner
"I gave Astaris quite a hard task to fit out my gym with everything we needed for a decent computer network because I had quite a tight budget and a very tight time frame. I doubted they’d do it and get everything working properly for when we opened, to be honest. They came through though and it’s been great. I thoroughly recommend them."