Testimonials
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Customers who have taken our survey
W Stobbart BEM
Appeal Coordinator www.ldcolonelsappeal.com Customer since -2010
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A great company that can handle both simple and more complex requirements. They have managed our appeal website from the onset, giving great value and helping us reach our target audience.The approach to the provision of support comes over as a friendly, family manner.
Michael Clark
Managing Director Clark Benefit Consulting Customer since -2012
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You know exactly what the market rate is. You have compared our prices with others and found us to be the best. The charges are far outweighed by the benefits. Listening to needs before proposing solutions.
Alistair Galloway
Owner FH Owner EM Customer since - 2008
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Has been a long and valuable relationship. We have worked on 2/3 different businesses/charity website/marketing projects together. Staff are polite, accommodating and have high integrity. I have no hesitation in recommending Astaris to others, and hope for a long future working relationship.
Ian Cockerill
Director Optimal Business Solutions Limited Customer since - 2013
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Always a good response when I need help.
Lawrence Hazell
Managing Director EMST Ltd Customer since - 2014
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Great service.
Testimonials
An employee accidentally deleted a critical shared folder earlier today, we called Astaris in a total panic as they look after our back up. From the start of the phone call to the recovery of all our data was just 6 minutes!! What’s more they were 100% confident that they would be able to recover it.
Pretty damn good….
Lawrence Hazell
The night before a major presentation I dropped my laptop and smashed the screen. I contacted Ivan at Astaris directly and because they manage The Household Cavalry systems and data, he was able to transfer all my data and get me up and running on another machine without any loss or downtime.
They really did save my proverbial bacon with their invaluable expertise that night and it is truly appreciated.
Giles Stibbe OBE
We have recently engaged with Astaris who now look after all our hardware, servers, Internet connectivity and a few other things. They have proved to be an extremely good company to know we have already benefited greatly from their services after only a few months.
Rex NyeOur initial engagement with Astaris was due to irritating spam which was affecting overall productivity. Astaris are a Google for Work partner and is how we found them. When I explained the issue’s we were experiencing they were quick to provide a permanent solution and what’s more they explained it in plain English. Astaris now monitor and maintain all of our systems. If there ever is an issue their response is swift and the telephone support excellent. It’s clear to me that executing high level of technical and customer care is high on Astaris’s agenda. Thank you and keep up the good work.
Carlos BarciaIvan helped with overseeing the project planning of the trustedhousesitters.com website prior to launch which proved invaluable in ensuring that all the elements discussed were included in the finished product. He has also been meticulous in planning for site security measures and technical planning to ensure that the site ran smoothly, considering all necessary aspects for secure architecture and handling of further development and traffic growth.
Andy PeckI’ve seen so many business cards and business marketing material that look uninspiring that the message they send to the market is ‘I’m a dull business’. Pensions may not be everyone’s idea of an exciting business but it is my passion. Astaris was able to capture the ideas I wanted to project to the market and came up with some great ideas on a company logo, now proudly displayed on my business cards, imaginative images on brochures and the website. These things make a real difference and are a key tool in helping the business punch above its weight.
Michael ClarkI first met Ivan, head of Astaris, when I set up Guanabara, a 13,500 sq.ft. Brazilian live music venue in Covent Garden in 2004. Ivan specified the IT network, telephone and PDQ systems we would need and arranged for sub-contractors to install the Cat 5 cabling to his routing spec. He also worked out where the comms. equipment should be securely located and in our nine years of trading we never experienced a problem with the infrastructure. When kit went wrong Ivan or his people were immediately there at the end of a phone or on site within hours to resolve the unavoidable technical or human error issues that are so frustrating in the midst of a busy service. He designed our website, set up our emails, secured our data without any irretrievable system crashes. IT problems are unavoidable but Ivan was always there, he memorably resolved my travelling mobile phone failures in the Arctic Circle, Transylvania, Brazil and Japan. Ivan is a great guy to have on your side and I look forward to working with him and Astaris on our next venture.
Alan LorrimerSince Sales Accelerant moved its healthcare telemarketing operation to Brightwire House offices in Hove, which was approx. 3 months ago we’ve been seriously impressed by the customer service (especially Mat) and reliability of broadband and telephony services provided by Astaris. They made sure the initial office move was incredibly straight forward and glitch/stress free. They set everything up immediately upon our arrival for multi-desks/phones/PCs, meaning our downtime was very minimal. Not only has the reliability of lines been constant at 100% throughout, but line quality has also been excellent (crucial for us), broadband speed generally excellent and customer service second to none. Astaris are definitely an asset for Brightwire House.
Duane Lacey
Astaris are always very responsive and the communication is great. We always know where we stand with the progress and what the next steps will be.
Kay WhiteI met Ivan, the Head of IT at Astaris at a BNI meeting in Hove. He stood up and pitched about the difficulty of losing internet connection and that affecting the EPOS terminals and credit card terminals. We have had this issue for several years and just accepted it was due to the location of Alfresco. I spoke with him and by the end of the week we had a new system installed. His communication was exceptional, and any issues that arose with the new hardware Ivan was back down to the restaurant to fix in, usually within a few hours. Ivan even looked at my personal laptop and put an antivirus on it free of charge. He has proven to be adaptable and takes the time to explain the computer jargon that I do not understand! I could not recommend Ivan and Astaris enough.
Alexandra LewisWe were running a busy business on an antiquated telephone system and with the benefit of hindsight, probably lost plenty of business opportunities. Ivan suggested on several occasions that we should upgrade to a VoIP system. I was reluctant as our internet connection wasn’t great. Astaris took care of that too. They installed a reliable internet connection that was able to host the new VoIP system. They had the whole VoIP system installed in half a day. We have now been using the VoIP system for over a year now and it has made a huge difference in not only the overall business efficiency but also made a big impact on reducing telecom bills - Thanks Ivan (should have listened to you sooner!)
Ian Grant
I have been pleasantly surprised by the pro-active nature of Astaris’s support and the speed of response. Very often they will raise an issue that we are not even aware a problem and have it sorted without delay. They have been very helpful in bringing our entire IT system up to a more modern spec in a cost effective way and also helped us with hardware and systems they did not supply. Well done and thank you.
Brandon HarrisOur internet connection constantly dropped out and since my business is web based it was becoming business critical. I was recommended to Astaris through a business acquaintance who had suffered similar connectivity issues. When I called them with the issue they provided a robust solution and it was implemented without delay. I am pleased to report that since Astaris have managed our connectivity we have had no downtime, which means no loss of business! I wholeheartedly would recommend their service to anyone struggling with their connectivity.
Jon Bardill
The Astaris team provide a friendly, efficient service. They are well skilled in assessing the clients needs, and provide step by step guidance in an easy to follow format. Their after-care IT support has proved to be invaluable. They are a flexible company focused on providing the best for their clients. Your problems are only a phone call away from a solution. For a fast, friendly and effective service we would strongly recommend Astaris.
Major retired Mel Tazey MBE
