Sensee FAQs

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How many sensors & gateways do I need?

We recommend no more than 6 sensors to 1 gateway. Factors need to be taken into consideration such as the shape of the room, the thickness of walls, and how far apart the appliances are. If in doubt call us on 01273 359 1333.

How do I set up the Sensee system?

Start by downloading the Sensee App to your IOS or Android Smartphone App Store IOS and Google Play for Andriod.

Setting up a sensor                                                             

Setting up a gateway

What is the optimal location for a gateway?

The optimal location is a minimum distance from all sensors, high-up on the wall, and within good range of WiFi.

how do I reset a gateway?

Press and hold the reset button until red led flash (essential in case Gateway has previously been on another WiFi network e.g. for testing).

How to interpret the gateway led light flashes?

BLUE - Connected to WiFi and sending data to the cloud (ALL OK)

GREEN - Receiving sensor data (ALL OK)

RED - Unable to send data to the cloud (CHECK WIFI)

NONE - No power to gateway (CHECK POWER CONNECTION)

how to interpret the sensor led light flashes?

BLUE/GREEN FAST - Sending data correctly (ALL OK)

STEADY GREEN - Boot tail (RESET SENSOR)

DIM LED's - Low battery (REPLACE SENSOR)

OTHER - Sensor hardware problem (REPLACE SENSOR)

what is the optimal location for a sensor?

Place sensors as close to the middle (top-bottom, front-back) of the cooler as possible. Use cable ties to fix the sensor in position and avoid unwanted movement.

how do I reset a sensor?

Using a pin, paperclip or toothpick, insert into the pinhole of a sensor to restart the 5-minute cycle on the telemetry reporting. This is very useful when troubleshooting or when you want all sensors to report telemetrics on the same cycle.

What should I do if a sensor is offline?

Troubleshoot sensor:

Has device been re-positioned? if so try a reset

Push and hold the reset button on a sensor to restart the 5-minute cycle on telemetry reporting. This is very useful when troubleshooting or when you want all sensors to report telemetrics on the same cycle.

If a reset does not resolve the issue try moving the sensor, by flipping it over.

If none of the above resolves the issue, perform manual temperature recordings until a replacement unit is installed. These manual recordings should be then entered directly into the Sensee system. See how below.

Manually adding temperatures to the sense cloud platform

How to replace a faulty sensor?

Contact Astaris on 01273 359 133 and an engineer will talk you through troubleshooting. If the sensor is found to be faulty, we will arrange a collection of the faulty item and send/deliver a replacement.

what is the sense cancellation period?

Sensee subscriptions can be cancelled at any time, but no prepaid periods will be refunded. Regardless of cancellation date, any outstanding invoices must be paid. It is therefore recommended that customers wishing to cancel do so before their next renewal.

Downloads

Sensee App is your IOS or Andriod Smartphone App Store IOS and Google Play for Andriod.