Salesforce adding blockchain platform to CRM
The Salesforce cloud-based CRM platform is adding a low code, blockchain-powered service that will allow users to share data with third parties in a secure, transparent and auditable way. Blockchain Blockchain, the technology that was famously behind the Bitcoin crypto-currency, has been described by its co-founder, Nic Carey, as being like “a big spreadsheet in […]
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Employee subject access requests increasing costs for their companies
Research by law firm Squire Patton Boggs has revealed (one year on from the introduction of GDPR) that companies are facing cost pressures from a large number of subject access requests (SARs) coming from their own employees. SARs A subject access request, which is a legal right for everyone in the UK, is where an […]
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First organ delivery by drone
A human kidney for transplant has been delivered by drone to a Medical Centre in Baltimore in the first flight of its kind. This is exciting news for medical science but it’s also big news for restaurants and takeaways who may soon be able to deliver hot food by drone. Cutting edge technology The drone […]
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Microsoft’s move away from passwords towards biometrics
In a recent interview with CBNC, Microsoft’s Corporate Vice President and Chief Information Officer, Bret Arsenault, signalled the corporation’s move away from passwords on their own as a means of authentication towards biometrics and a “passwordless future”. Passwords – not enough on their own Many of us are now used to two-factor authentication, e.g. receiving […]
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GDPR says HMRC must delete five million voice records
The Information Commissioner’s Office (ICO) has concluded that HMRC has breached GDPR in the way that it collected the biometric voice records of users and now must delete five million biometric voice files. What voice files? Back in January 2017, HMRC introduced a system whereby customers calling the tax credits and Self-Assessment helpline could enrol […]
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Google offers auto-delete of history after 3 months
Google is joining tech giants Facebook and Microsoft by offering users greater privacy of their data which for Google will give its users the option to automatically delete their search and location history after three or eighteen months. What’s the problem? According to Google, feedback has shown that users want simpler ways to manage or […]
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New AI feature for Microsoft Word Online to improve your writing
The new ‘Ideas’ feature, an AI-powered editor in the cloud for Microsoft Word, is intended to provide intelligent suggestions to make the writing you do for your hospitality business more concise, readable, and inclusive. Ideas The new ‘Ideas’ feature, which is already being used with PowerPoint and Excel, is likely to be a value-adding improvement […]
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Half of us don’t check contactless amount
For bar staff who regularly serve customers who have had a few drinks and wave their credit cards vaguely about to pay with contactless card, they wouldn’t be surprised to find out that a new study by money management app Yolt has found that nearly half of UK shoppers (48%) don’t always check the amount […]
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Fingerprint bank card
RBS is reportedly about to hold trials of a new, more secure biometric bank card where customers can use their fingerprint instead of a PIN to verify purchases. April The trial, which will involve some 200 RBS and NatWest UK-based customers, is due to begin in April this year and will last for three months. […]
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Virgin now making customer hubs into Wi-Fi hotspots
Customer Wi-Fi is becoming an essential offering for hospitality businesses all over London and the South East. If a pub, restaurant, nightclub or hotel can’t offer a reliable Wi-Fi connection to their customers, they’re often subject to complaints and negative online reviews. That is why businesses like Virgin Media are determined to offer wider access […]
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Does your hospitality business take cash?
Cashless hospitality businesses that only take contactless card payments, such as cafes and bars may be growing in number in major cities but, despite their apparent convenience for their target market, they are also attracting accusations that they are discriminatory. Cashless Bar The BBC, for example, recently featured a story about the Crown and Anchor […]
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