CHARITY IT SUPPORT & SOLUTIONS

IT SERVICES THAT WORK FOR YOU

Our offsite, 24/7 IT support for charities provides proactive monitoring to identify and resolve potential issues before they impact your operations. As fundraising evolves through innovative digital channels, maintaining a seamless and secure infrastructure is essential to protecting your donors, staff, and the communities you serve. We are proud to support many amazing charities, handling the technical heavy lifting so your team can remain focused on delivering your core mission

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IT Support

We act as your dedicated outsourced IT department, providing high level technical expertise of a fullscale team without the associated overhead. Whether you require a comprehensive managed support package for a fixed monthly fee or ad hoc assistance for network configurations, hardware deployments, fault resolution, our services scales alongside your operations.

RELIABLE INTERNET CONNECTIVITY

Given the critical nature of uninterrupted connectivity, we specialise in the deployment and management of resilient internet solutions. Our systems are engineered for maximum uptime, ensuring your business remains online and productive during peak times.

INTERNAL/ EXTERNAL WIFI COVERAGE

We install high-performance WiFi infrastructure to ensure seamless, buiolding wide coverage. Our professional grade equipment eliminates connectivity gaps and signal dropouts, providing a robust and reliable network that supports your team’s productivity in every corner of the workspace.

HOSTED VOIP TELECOMS

Our VoIP systems deliver cost effective, professional, internet-based solution for high quality voice calls. Easy to use and fully scalable, they offer advanced functionality tailored to your specific workflows. This modern infrastructure significantly reduces overheads while ensuring your team remains connected, whether in the office or working remotely.

CLOUD IT SERVICES

We provide expert guidance to helps SME’s select the ideal cloud-based IT solutions. With an internet connection you can gain secure, instant access to email, files, CRM and business applications from any location at any time. This ensures your team stays fully productive and connected, whether working for the office, at home or on the move.

CHARITY SUPPORT SERVICES

IT SUPPORT SERVICES

Round the Clock Helpdesk
Encrypted Communication Tools
Mobile Device Management
“Always-on” VPN’s
Lone Worker Safety Tech
VoIP Cloud Telephony
Charity Discount Management
Multi-Factor Authentication
Legacy Hardware Extension
Cyber Security Monitoring
Information Governance Audits

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IT PROJECT SERVICES

Cloud-first Infrastructure Migration
Inter-site Networking (SD-WAN)
Cyber Essentials Plus Certification
VoIP Cloud Telephony Roll Out
4G/5G Failover Setup
Hardware Deployment
Infrastructure Installation
Call Centre Set & Management

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ON-SITE SUPPORT SERVICES

DBS-Checked Engineering
Residential Care Home Support
Public Access Workstations
Assistive Technology Support
Relocation Services
Safe Guest WiFi Installation
VoIP System Deployment

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WHAT OUR CHARITY CLIENTS SAY

“Astaris offered to adopt us as their local charity. Since then we have transitioned as an organisation to Microsoft 365/SharePoint Cloud-based working, become a Google Not for Profit and Microsoft charity partner, equipped all our staff with remote working facilities and their own laptops and replaced the spaghetti junction horror show that claimed to be our computer network with a nice neat cabinet.

Astaris staff have visited the office, have become firm friends and have sympathetically assisted less technical members of staff who may be stuck in the analogue/digital no man’s land.

Definitely one of the best things to happen for us as a charity in 2020 – and a crucial step forward because of the social restrictions we now have to work within.”

Roy Stannard Head of Income Generation

Off The Fence Homeless Charity

“Astaris contribution to the day to day operations of our charity has been fundamental in bringing about digital transformation. systems, hardware, and software had not been upgraded for many years, and when we moved into Covid lockdown our existing supplier was unable to support us with moving into the new normal.

The patience, expertise and kindness, and critical thinking of the Astaris team has revolutionalised our ability to have operable, manageable, and expandable systems that work for now and into the future. At every corner, they’ve been willing to meet a variety of complex requirements and have been willing to operate flexibly around our needs, which in turn enables us to concentrate on the work we do confident in the knowledge that we are supported and strengthened by a solid and dependable provider and supporter.”

Jacob Whiteside

Life Centre

“Astaris IT (UK) has provided our Charity, Home Headquarters and Museum with outstanding service for over a decade. Expert, patient, cost-effective and market-leading, Astaris consistently provide state-of-the-Art professionalism “24/7″. So, as a Charity that aims to provide fast welfare solutions globally, we are truly grateful. Household Cavalry Foundation.”

Household Cavalry Foundation

Giles Stibbe OBE, Director

“We initially engaged Astaris for 30 days to fix a failing project. Eight years later, they manage everything from our national hardware rollout to complex site-by-site billing. Their support has been a cornerstone of our ability to operate effectively across the UK.”

Change Grow Live

Simon Catmur, IT Project Manager

IT SOLUTIONS FOR THE CHARITY SECTOR

You work in the charity sector because you want to make the world a better place. You don’t want to fill your day with routers, docking stations, WiFi issues or anything else that detracts from your ability to work with those that need you most. That’s where we come in!

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