HOSPITALITY IT SUPPORT & SOLUTIONS

IT SERVICES THAT WORK FOR YOU

Network crashes, losses of WiFi connection, security breaches, even spillages on vital network equipment can be devastating so we use our extensive experience in this industry to make these eventualities as unlikely as possible.

We have extensive experience working within the hospitality industry, from individual hospitality venues to venues across multiple sites. We understand the IT issues you regularly face and will keep your hospitality businesses running so it won’t let you down during busy periods.

We partner with restaurants, pubs, clubs and bars, shops and hotels to name a few.

Find out more about our 24/7 hospitality IT services below or get in touch to chat to one of the team.

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IT Support

We act as your dedicated outsourced IT department, providing the high-level technical expertise of a full-scale team without the associated overhead. Whether you require a comprehensive managed support package for a fixed monthly fee or ad hoc assistance for network configurations, hardware deployments, and fault resolution, our services scale alongside your operations.

RELIABLE INTERNET CONNECTIVITY

Given the critical nature of uninterrupted connectivity, we specialise in the deployment and management of resilient internet solutions. Our systems are engineered for maximum uptime, ensuring your business remains online and productive during peak operational demands.

INTERNAL/ EXTERNAL WIFI COVERAGE

We install high-performance WiFi infrastructure to ensure seamless, building-wide coverage. Our professional-grade equipment eliminates connectivity gaps and signal dropouts, providing a robust and reliable network that supports your team’s productivity in every corner of your workspace.

HOSTED VOIP / TELECOMS

Our VoIP systems deliver a cost-effective, professional, internet-based solution for high-quality voice calls. Easy to use and fully scalable, they offer advanced functionality tailored to your specific workflows. This modern infrastructure significantly reduces overheads while ensuring your team remains connected, whether in the office or working remotely.

CLOUD IT SERVICES

We provide expert guidance to help SMEs select the ideal cloud-based IT solutions. With an internet connection, you gain secure, instant access to email, files, CRM, and business applications from any location at any time. This ensures your team remains fully productive and connected, whether working from the office, at home, or on the move.

HOSPITALITY SUPPORT SERVICES

IT SUPPORT SERVICES

Round the Clock Helpdesk
Remote Troubleshooting
“Always-on” Monitoring
Email & Collaboration
Secure Cloud Backup
Managed Firewall & Web Filtering
Cyber Security Monitoring
Cloud to Cloud Backup
PCI Compliance
Anti-virus Management
Guest WiFi
Bandwidth Management
Licence Managment
High-Density Connectivity
High-Density WiFi

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IT PROJECT SUPPORT

Infrastructure Design & Build
Complete Fit Out
Structured Cabling Roll Out
Centralised Comms Room
In-Room Entertainment Upgrade
Group Wide SD-WAN Deployment
High-Density WiFi Refresh
4G/5G Failover Projects
EPOS Migration
Cloud Migration
Hybrid Meeting Room Tech

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WHAT OUR HOSPITALITY CLIENTS SAY

“It has been brilliant working with Ivan, Sacha and their team recently. They have implemented and delivered all of our IT networking solutions for Boys Hall. Speedy, efficient and affective service.”

Boys Hall

Bradley Lomas, Business owner

“We’ve always had grief with our WiFi and when we opened a second floor, we got Astaris in to install new wireless access points and new wireless equipment to get it all working properly. There were a few problems initially but they turned up the same day to sort them out and got it all working smoothly.”

The Joker Pub

Daniel Wright, Business Owner

“I’ve known Astaris for years so I knew I could rely on them to do a great job on installing a complete network solution at my venue.

From a completely empty shell, they installed everything we needed for a really reliable network including a leased line and a failover connection.

They also supplied us with all the PCs and phone system equipment we needed and now maintain it so it keeps working well for us. We were so pleased with how it all worked that we asked them to do the same thing at a second venue we opened.”

The Piano Works

Alan Lorrimer, Business Group Owner

“We got Astaris in to install a decent WiFi system for us because it is very important for us to be able to capture customer data for marketing purposes.”

Burger King

Jason Kennedy, Franchise Group Owner

“Our Point of Sale system wasn’t working properly and causing us serious problems at busy times and, apparently, this was due to our wireless network not working properly. Astaris came in and fixed it for us and often help us with various IT related bits and pieces. They always give us a good service.”

Marroccos Restuarant

Peter Marrocco, Business Owner

“The leased line connectivity and were introduced to Astaris who supply the fibre connection. They have been so happy with the reliability and speed and the fast response to queries that they saw no reason to change from the excellent service received
“Since taking over The Ten Bells, we inherited the existing leased line connectivity and were introduced to Astaris as our fibre provider. Transitions of ownership can be complex, but continuing our partnership with Astaris has been one of the easiest decisions we’ve made.
The reliability and speed of the connection have been outstanding, perfectly supporting the demands of a busy London venue. What truly sets them apart, however, is their fast response to queries; whenever we need support, they are on it immediately. We’ve been so happy with the excellent service that we see absolutely no reason to change. We highly recommend Astaris to any business looking for dependable connectivity and top-tier support.”

The Ten Bells

Sim Cotton, MD The London Beer Factory

24/7 IT SUPPORT

Technology should empower hospitality businesses, not obstruct them. While EPoS systems, handheld ordering devices, online booking platforms, and automated check-in tools are designed to streamline operations, technical failures during peak periods can create significant disruptions.

We align our support with your operational hours, ensuring expert assistance is available whenever you are working. Our goal is to ensure your technology remains a reliable asset, providing the seamless experience your business and guests expect.

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