30 HOURS PER WEEK
SALARY RANGE £25K – £27K PRO RATA (DEPENDENT ON EXPERIENCE)
Posted 19/4/23

Astaris is a thriving Managed IT Support company based in Shoreham By Sea, with offices along the river Adur. We predominantly look after hospitality and leisure businesses up and down the country and are made up of a very happy and amazing team of engineers and support staff. Due to recent growth we are looking to recruit an Admin Assistant who will assist the Commercial Director with her workload.

There will never be a dull moment in this exciting role which will include aspects of accounting, marketing, operations and sales. The successful candidate will have an outgoing personality with a happy demeanour. Be reliable, hardworking and proactive with idea sharing. They must be able to multi-task, and be highly organised. The applicant will be diligent, highly motivated and pay excellent attention to detail. They must thrive working as part of a team with the ability to work autonomously when required. Position would suit a professional looking to get back into the workplace, with flexible working hours and potential to increase.

Typical tasks are as follows:

GENERAL ADMIN
Answering sales /admin line, transfer to relevant person / take accurate caller information
Create & send customer contracts via electronic approval system ensuring accuracy i.e correct term, cost etc
New customer liaison to book initial meetings
Raising engineering tickets within ticketing system for customer
Inventory / stock management – Regular updating of CRM inventory item report to ensure accurate links / costs
Supplier liaison
Organise courier collection and pick up
General support of Commercial Director as required
ACCOUNTING
Checking Supplier bills for accuracy
Basic quote creation
Invoice site visits
Quarterly Call report creation for international / premium rate call charges for end user
Invoice international / premium rate calls
Set up subscriptions in GoCardless / process one off payments
Invoice queries
OPERATIONS
Manage CRM sales & operations to include – creating deals / creating projects / task allocation and management
Meticulous client project planning and executing / management
Book site visits, including accommodation
Order hardware / software
Maintain accurate project / task information notes
Send customer satisfaction surveys, record / action follow up
Place VoIP / connectivity orders – manage placement to completion
Number porting process from inception to completion
PERSONAL ATTRIBUTES
Punctual with excellent time management skills
Reliable
Excellent customer service skills
Highly organised
Outgoing, communicative at all levels
Confident, self aware
Tenacious, driven
Great attention to detail
SKILLS REQUIRED
Microsoft Word, Excel
Confident telephone manner
Excellent written and spoken English
Google Workspace – Sheets / Docs / Gmail good but not essential
Zoho CRM or similar an advantage
Xero or similar accounting software
PERKS OF THE JOB
No restrictions on growth
Strong commitment to your ongoing professional development
Modern, spacious working environment
Monthly Fun Fridays
Periodic Fun days out
Birthday Bonus Day off
Car parking
Business mileage & expenses
28 days holiday per year (includes bank holidays)
THIS SOUND LIKE THE JOB FOR YOU?
THIS POSITION HAS NOW BEEN FILLED THANK YOU FOR YOUR INTEREST
FULL TIME – 40 HOURS PER WEEK
MUST HAVE SALES EXPERIENCE WITH PROVEN TRACK RECORD OF ACHIEVING TARGETS
ATTRACTIVE BASIC PLUS COMMISSION
We are a fast growing IT Support company, specialising in Hospitality venues, that is now seeking an Inside Sales Representative. Based at Shoreham Airport, we have clients all over the UK but are looking to grow in the South East and London areas. The successful applicant would need to travel to meet potential and existing clients but will be based at our head office in Shoreham.

The ultimate responsibility of the Inside Sales Representative is to drive revenue growth from both the existing client base and through new customer acquisition. This will involve i) renewing, up-selling and cross-selling existing Astaris services which include Hospitality IT Support packages, Business Internet, Business WiFi, Hosted VoIP Telephone systems, PCI Compliance, Spam & Ransomware protection and our equipment lease packages.

The successful applicant will work closely with the operations and admin team in following the Astaris sales process from prospecting to closing the deal. You will be able to demonstrate success in sales in a similar technology or Hospitality trade and have at least 1 years selling experience with proven track record.

Key Accountabilities

Building relationships with existing clients
Nurturing, maintaining good client relations with face to face meetings and regular contact
Working alongside admin team to produce quotes and client proposals, conducting thorough follow up
Achieve and exceed new business/renewal targets (monthly)
Actively call prospective clients and existing clients to upsell, cross sell or introduce new products
Qualify leads to ensure they meet Astaris’s target market
Actively track and manage enquiry follow-ups
Source quality leads by inquiring about a prospect’s/client’s needs and properly identifying appropriate Astaris services
Discuss the benefits of Astaris services to prospects and highlight areas where Astaris’s services can meet their requirements
Keep an accurate log of activities and businesses contacted using the company’s Zoho CRM application
Demonstrate a creative approach to reaching target market
Work as part of the overall team with support from Admin, Operations, Engineering and Management, but you will also have the ability to work autonomously when required
With training, develop a good understanding and knowledge of Astaris services, target industries and target audiences
Have the ability to take on technical information
Participate in team meetings and shares ideas to increase team performance
Look for ways to improve processes and procedures
Personal attributes

Highly motivated and achievement driven
Record of achieving sales and personal goals
High-quality customer service skills
Ability to build long-term relationships with customers by establishing trust and credibility
Ability to work in a fast-paced environment
Excellent communicator at all levels, face to face and over the telephone
Excellent written and spoken English
Excellent influencing and negotiation skills
Comfortable taking the initiative, recommending courses of action and making decisions
Organised, methodical and process driven
Ability to multi-task, prioritise, and manage time effectively
Collaborative approach, with relationship building ability
Able to drive with own car or use of a car
Willing to travel nationally
Benefits

Modern, spacious working environment with roof terrace
Spill out areas
Monthly Fun Fridays
Car parking
Business mileage & expenses
Use of company vehicle
28 days holiday per year ( includes bank holidays)
Birthday day off
Assortment of breakfast foods supplied
Applicants please email sacha@astaris.co.uk attaching your CV and adding a short paragraph about why you would be great for the job.advertised