40 HOURS PER WEEK
SALARY £16,500
HOURS MONDAY – FRIDAY 9:00 – 17:00
Posted 9/2/26

We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT apprentice to join our engineering team.

The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality.

The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st Line Support (progressing to 2nd line) to the clients on a daily basis. To accompany the ‘engineering team’ on site-visits and when you have gained sufficient skills, visit sites alone.

In conjunction with the apprentice training programme we aim to train you in the following areas:
● Answer incoming calls
● Taking down accurate information notes, including name, telephone number, company and reason for call
● Awareness of your surroundings and activities of your co workers so that you can identify team needs and actively participate/volunteer
● Raising Zoho Desk tickets with detailed information regarding the customer query and assign to relevant engineer/person
● Taking accurate study notes that can be referred to and followed without reference to a senior if necessary
● Learn/progress to desktop setup and configuration using NinjaOne
● Learn/progress to remote/desk side support of desktops, laptops, peripherals (including Network Printers),
● Learn/progress to network installations, support and usage
● Learn/progress to software/hardware support, installation and troubleshooting
● Learn/progress to VoIP systems configuration, deployment and troubleshooting
● Learn/progress to configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification
● Familiarising self and learn business operating systems /applications including , Windows 11, ChromeOS, Server 2025, Google Workspace & Office 365
● Progression to analysing problems, finding solutions and implementation
● Learning how to plan workload using Zoho Projects
● Communicating with internal and external based people efficiently and effectively
● Client onsite support
● Learning about Datto backup/restores
● Writing and recording all processes associated within the Engineering role in Zoho Learn using Scribe
● To be accountable for logging, actioning and completing tasks – closing tickets with Zoho Desk
● Great communication within the team and to the clients
● To actively engage in internal and external learning and training in order to achieve and acquire skills associated with IT Support Engineer role (includes vendor certifications)
● To support engineering team as instructed by line manager and senior management
● Escalating issues to management as appropriate
● Undertaking other reasonable duties as instructed by senior management

PERSONAL ATTRIBUTES
● Punctual with excellent time management skills
● Work on own initiative and as part of a flexible team
● Outgoing, communicative at all levels
● Confident, self aware
● Tenacious, driven
● Great attention to detail

SKILLS REQUIRED
● Microsoft Word, Excel / Google Docs, Sheets
● Good telephone skills
● Excellent written and spoken English
● Google Workspace experience desirable

PERKS OF THE JOB
Modern, spacious working environment
● Monthly Fun Fridays
● Periodic Fun days out
● Birthday Bonus Day off
● Car parking
● Business mileage & expenses
● 28 days holiday per year ( includes bank holidays)

If you think you have the enthusiasm and drive to join our team we would love to hear from you.

Applicants please email sacha@astaris.co.uk attaching your CV and adding a short paragraph about why you would be great for the job advertised

30 HOURS PER WEEK
SALARY RANGE £25K – £27K PRO RATA (DEPENDENT ON EXPERIENCE)
Posted 19/4/23

Astaris is a thriving Managed IT Support company based in Shoreham By Sea, with offices along the river Adur. We predominantly look after hospitality and leisure businesses up and down the country and are made up of a very happy and amazing team of engineers and support staff. Due to recent growth we are looking to recruit an Admin Assistant who will assist the Commercial Director with her workload.

There will never be a dull moment in this exciting role which will include aspects of accounting, marketing, operations and sales. The successful candidate will have an outgoing personality with a happy demeanour. Be reliable, hardworking and proactive with idea sharing. They must be able to multi-task, and be highly organised. The applicant will be diligent, highly motivated and pay excellent attention to detail. They must thrive working as part of a team with the ability to work autonomously when required. Position would suit a professional looking to get back into the workplace, with flexible working hours and potential to increase.

Typical tasks are as follows:

GENERAL ADMIN
Answering sales /admin line, transfer to relevant person / take accurate caller information
Create & send customer contracts via electronic approval system ensuring accuracy i.e correct term, cost etc
New customer liaison to book initial meetings
Raising engineering tickets within ticketing system for customer
Inventory / stock management – Regular updating of CRM inventory item report to ensure accurate links / costs
Supplier liaison
Organise courier collection and pick up
General support of Commercial Director as required
ACCOUNTING
Checking Supplier bills for accuracy
Basic quote creation
Invoice site visits
Quarterly Call report creation for international / premium rate call charges for end user
Invoice international / premium rate calls
Set up subscriptions in GoCardless / process one off payments
Invoice queries
OPERATIONS
Manage CRM sales & operations to include – creating deals / creating projects / task allocation and management
Meticulous client project planning and executing / management
Book site visits, including accommodation
Order hardware / software
Maintain accurate project / task information notes
Send customer satisfaction surveys, record / action follow up
Place VoIP / connectivity orders – manage placement to completion
Number porting process from inception to completion
PERSONAL ATTRIBUTES
Punctual with excellent time management skills
Reliable
Excellent customer service skills
Highly organised
Outgoing, communicative at all levels
Confident, self aware
Tenacious, driven
Great attention to detail
SKILLS REQUIRED
Microsoft Word, Excel
Confident telephone manner
Excellent written and spoken English
Google Workspace – Sheets / Docs / Gmail good but not essential
Zoho CRM or similar an advantage
Xero or similar accounting software
PERKS OF THE JOB
No restrictions on growth
Strong commitment to your ongoing professional development
Modern, spacious working environment
Monthly Fun Fridays
Periodic Fun days out
Birthday Bonus Day off
Car parking
Business mileage & expenses
28 days holiday per year (includes bank holidays)