IT Support

IT problems and lost connections can be a nightmare for hospitality businesses at busy times.  If EPoS machines go offline at 8pm on a Friday or Saturday night at a pub in Brighton or booking systems crash as a coach load of guests arrive at a hotel in London, it can lead to an incredibly stressful situation for staff and possibly result in lost revenue for the business.

With so much booking now being done online and card payments fast overtaking cash as the preferred payment method in pubs, clubs and restaurants all over Sussex, having a reliable network and IT systems that work are essential.

That’s why we use our extensive experience in the hospitality industry to provide the IT support services needed to prevent these problems from occurring as far as possible but then reacting quickly to resolve any issues that do occur.

Prevent IT and Connectivity Problems Occurring

A well maintained network with up to date software and anti-virus is less likely to develop the kinds of problems that can lead to IT shutdowns at busy times.  Our IT support service can include checking that your network and IT systems are set up properly to do the work you need them to.  Then maintaining and monitoring them for any small faults that could turn into bigger issues later on.  Experience has taught us that our 24/7 remote monitoring system is very effective at highlighting faults early on so we can fix them before they start impacting on our clients’ productivity and, more often than not, before they even know about them.

A Fast Response to IT Issues

As well as monitoring your IT system remotely from our base at Shoreham Airport, we can also respond to issues and fix lots of IT problems remotely too.  This is a very quick and efficient way to get your systems back online and working properly as soon as possible.  Not all problems can be solved remotely, however, so we also offer a call out service to resolve hardware problems and other issues by attending your restaurant, pub, hotel, café, etc. We work when you work.

Clear Pricing for IT Support

With fixed cost IT support packages, fixed call out charges and fixed hourly rates, our pricing is easy to understand so there are no nasty surprises.  We can talk you through all of our options to make it easy to choose the one that best suits your business and your budget.

If your hotel, pub, restaurant, café or any other hospitality business is very dependent on technology, take away the worry of an outage during peak times with an IT support package from Astaris.  Talk one of our team about how we can give you peace of mind.